FAQ

How long until my purchase ships?


Each design is hand crafted in our studio in Ireland so lead times vary and depend on the complexity of the piece. General production timeframes are outlined below but may vary :- Headpieces and jewellery | 6-8 weeks Wedding dresses | 16 - 24 weeks Capes and Veils - 12 weeks We recommend ordering sooner rather than later, so that you have time to bring along to your fittings and trials. If you are unsure about lead times or if your event is near and you need a rush service please contact us prior to purchase for further details.




I need a piece quickly, do you offer a rush service?


Yes, we offer a rush service on selected designs. Depending on how quickly you need the piece, we may be able to accomodate you. Get in touch with us to discuss how soon you need it and what shipping options are available. A small service fee may apply to some orders.




Do you accept returns?


Each accessory and gown is made especially for you, due to the custom made nature of our pieces we do not offer exchanges or refunds.




What fabric options do you offer for your wedding capes and veils?


We offer a beautiful selection of tulles for our capes and veils :- Silk tulle This is the most luxurious choice for our brides. It's soft to touch, weightless and glides effortlessly with movement. Italian illusion tulle This tulle style is what most bridal veils are created from. It's more sheer than silk tulle and being made with 100% nylon, it has more structure and body than silk or English tulle. English tulle A soft tulle created from 100% cotton. It's semi transparent and drapes well against the body.




How fast is shipping?


We offer a premium courier service on all of our designs. Ensuring that your treasured piece arrives safely and quickly to you. DOMESTIC | Royal Mail recorded ( 1-2 business days). INTERNATIONAL | EUR- FedEx (1-2 business days). INTERNATIONAL US/AUS | FedEx ( 1-2 business days). INTERNATIONAL ROW | FedEx ( 3-4 business days). All deliveries are tracked and require a signature upon receipt. We cannot accept responsibility for import duty or tax in the destination country.




I have ordered a cape what measurements should I provide?


If you have ordered one of our luxury capes, we usually ask for your shoulder measurements to ensure a perfect fit. Please provide us with the following measurements :- Shoulder to shoulder Base neck circumference.




How do I care for my custom made gown, veil or accessory?


Each and every piece we create is made entirely by hand. We take great pride in our craftmanship with the knowledge that they will be treasured as heirloom pieces for generations to come. Your beautiful piece will be sent to you in a custom box wrapped carefully in acid free paper. Please store your piece in its box in a cool dry place out of direct heat or sunlight. This will ensure its safekeeping and longevity.




Do you use real silk, pearls etc?


We pride ourselves in sourcing the finest materials from around the world, where we can we like to use natural products such as organic silk and freshwater pearls for texture, lustre and luxury. If you prefer us not to use natural materials in your piece, let us know and we will happily accomodate your request.




Do you offer online consultations?


We love to meet UK and European brides in our boutique in Ireland but we understand that international brides may not have this opportunity. We offer online consultations via phone, Skype and email for those seeking personalised, one to one styling advice for our designs.




Do you offer giftcards?


We have two options for giftcards should you wish to spoil a friend or loved one. The perfect gifting option to enable brides to choose her own adornments for her special day. Redeemable on all products online or instore, including bespoke commissions.

  • E Giftcard -
  • Physical Giftcard




I'm unsure if a piece will suit my dress, can I ask for advice?


We love to chat! With over 20 years in the bridal and fashion industries styling brides to look their most beautiful is what we do best. If you have any questions or just want some guidance on what will compliment your dress please get in touch, we will be happy to help.





Still have a question? Get in touch with us via the CONTACT page, we will be happy to help.

 GIBSON BESPOKE 
  • Facebook - Grey Circle
  • Instagram - Grey Circle
  • Pinterest - Grey Circle
  • Tumblr - Grey Circle
  • Twitter - Grey Circle

© 2020 GIBSON BESPOKE